Company apologizes after AI support agent invents policy that causes user uproar
Cursor, an AI-powered code editor, faced backlash after a developer noticed that switching between devices led to unexpected logouts. When the user contacted support, the AI agent, “Sam,” falsely claimed that this was due to a new policy, which led to frustration and multiple subscription cancellations. The issue was traced back to a technical bug and a confabulation by the AI model, which invented a … Continue reading Company apologizes after AI support agent invents policy that causes user uproar
